• Application Deadline: Thu, 27 Jul 2023 00:00:00 GMT
• Position: Grievance Redress Mechanism Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field NGO/Non-Profit 
  

The Grievance Redress Mechanism (GRM) Manager will be responsible for overseeing the management and resolution of grievances received from community members, beneficiaries, and other stakeholders related to Malaria Consortium’s  Malaria IMPACT project in Lagos, Nigeria. The role will be responsible for ensuring that all grievances are handled in a timely, fair, and effective manner and that feedback is provided to the relevant stakeholders. The Manager will supervise the Assistant Communication Officer.

The successful candidate will have:

• A degree in a relevant field such as social sciences, development studies, or related fields


• Minimum of 5 years of experience in a similar role, with a proven track record of successfully managing grievance mechanisms.


• Strong understanding of accountability principles and mechanisms for community-based programs


• Excellent communication, interpersonal, and team management skills


• Ability to work independently with minimal supervision.


• Fluency in English, both written and spoken.