• Application Deadline: Thu, 20 Jul 2023 00:00:00 GMT
• Position: Payment & Settlement Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Ikeja


• Job Field Finance / Accounting / Audit 
  

Job Summary

• The Ideal professional ensures that all assigned reports are accurately and timely reconciled to show a true and fair view of processed transactions with partner organizations including banks, payment processing networks, and service providers.


• Facilitate complete and accurate processing of settlement figures for all transactions / products by ensuring that required due diligence is performed.


• Operate and monitor the critical backend payment processes that allow the organization to deliver an industry-leading payments experience to merchants, Banks, and 3rd party partners.

Key Responsibilities

• Perform reconciliation for the Products and Partner settlement and provide a report to Lead, reconciliation, and settlement


• Identify and resolve settlement discrepancies and outstanding.


• Identify and recoup funds from Technical Payment glitches


• Attend to all queries from clients on payments and ensure they are resolved promptly


• Liaise with the Bank Settlement team to ensure reconciled funds are transferred to the account


• Contribute to and maintain system standards within Opay’s payment service


• Carry out income/fees reconciliation with Settlement banks, Acquirer processors Payment service providers, NIBSS, and other clients and ensure value is transferred to the Opays account promptly


• Perform daily/weekly analysis of bill payment data: Trends, failure rates, etc and extract Business Intelligence from payment data


• Ensure daily reconciliation of and correct postings into Recons template of Opay Products and other electronic channels transactions


• Verify the incoming and outgoing payment reports


• Processing Settlement to Merchants


• Resolution of Customer issues


• Daily management of our dispute management process on behalf of our merchants and acquirers across the continent


• Provide email and phone support to acquirers and merchants for any dispute-related issues


• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner


• Provide email and phone support to merchants for any refund-related issues


• Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible


• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise


• Regularly compile and share insights and trends gleaned during the dispute management and refunds process


• Any other functions as assigned by Management/Supervisor

Requirements

• Candidates should possess minimum of a B.Sc Degree in Accounting or related courses.


• Minimum of 3 years working experience in cards/mobile/payment finance, fully integrated into all aspects of settlement and daily reconciliation process


• Detailed understanding of the operational aspects of payment cards, mobile payments, and the banking industry.


• Previous experience within a Reconciliation, Settlement, or Middle Office environment.