• Application Deadline: Thu, 31 Aug 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary

• We are looking for a customer service officer with superior communication skills and a great work ethic to join our team.


• As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support.


• You must also be a keen note-taker who is adaptable and optimistic.

Duties and Responsibilities

• Answer customer inquiries via phone, email, and in-person


• Direct customers to online resources


• Update customer records in the system, including notes about interactions


• Pitch ideas for improving customer care


• Create and maintain reports about customer interactions


• Attend weekly staff meetings


• Participate in team-building activities


• Develop a rapport with customer


• Make recommendations to management to improve customer experience

Requirements and Qualifications

• Associate or Bachelor's Degree preferred


• 2 years’ of experience using Microsoft Office


• In depth knowledge of office equipment


• Previous experience in an the role or a similar role