• Application Deadline:
• Position: Call Centre Representatives


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Ogun


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Overview

We are in search of a proactive Call Centre Representative who can deliver a more personalized customer support experience for the rapidly-increasing customer base of a fast-growing organization.

We prefer an individual with excellent communication skills primarily to handle calls from our valued customers. This person may be required to collaborate with a local Customer Support team to ensure customer satisfaction at all times.

Work Mode

On-site

Contract Type

Fixed-term (Renewable)

Location

Abeokuta, Ogun State, Nigeria 

Work Schedule 

Full-time

What you will do

• Manage large amounts of inbound and outbound calls in a timely manner.


• Follow communication scripts when handling different topics


• Identify customers needs, clarify information, research every issue and provide solutions


• Build sustainable relationships and engage customers by taking the extra mile


• Keep records of all conversations in our call center database in a comprehensible way and escalate to local CS team as necessary

What you must have

• Minimum of Ordinary National Diploma Certification Humanities, Arts, Business or Social Science related discipline


• 2-3 years’ consecutive work experience directly related to the responsibilities specified above preferably in Banking Sector firms


• A good knowledge of call center professional processes


• Previous experience in Telesales


• Strong phone and verbal communication skills along with active listening


• Customer focus and adaptability to different personality types


• Ability to multitask, set priorities and manage time effectively


• Residents of  Abeokuta or a nearby area in Ogun state are most preferred

Key Result Areas

• Complaints management and resolution 


• Successful user retention through outbound and inbound calls


• Build lasting relationships with clients and other call center team members based on trust and reliability

Remuneration

• Basic pay - N50,000 net Monthly


• Performance pay - N20,000 net Monthly