DSA/Supervisor at Workforce Group

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
2 years ago

Additional Details

Job ID
52558
Job Views
79

Job Description



Responsibilities:



  • Supervision and Monitoring of POS transaction on all terminals across coverage area.

  • Customer Relations Management on issues pertaining to POS.

  • Coordinating and ensuring steady usage and Activity on all banks POS machines in merchants’ location.

  • Prospecting and Identification of potential customers to be onboarded.

  • Acquire and manage new Instore and Open Market merchants.

  • Monitor and grow transaction volume and value of assigned merchants.

  • Grow monthly active merchants.

  • Offer first level support to merchants.

  • Provide market/competition feedback on trends and product features.

  • Participate in brand awareness drive with marketing team.

  • Staff are expected to own smart phones with an active data subscription to be able to share reports via email or WhatsApp in real time.

  • Working hours are Mon-Fri- (8:30am-5:30pm with 1hr lunch break) but extra hours a day or on weekends might be required depending on work exigencies.

  • Make sure POS are in good conditions for the end users,

  • Troubleshoot POS from the back end.


Requirements:



  • OND/HND/BSC

  • Age: 21-32

  • 1-3yrs experience in Sales and/or Key Account Management preferably from FMCG/Fintech sector

  • Tech savvy (Office applications and smart phone operation)

  • Superb oral and written communication skills


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