• Application Deadline:
• Position: Customer Care Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Role

• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.


• Collaborating with the management and the customer care team to provide excellent customer service and improve business performance.


• Crafting and presenting weekly customer care reports to Leadership.


• Documenting every interaction between customers and support team.


• Conduct relevant surveys regarding products, services, and customer service experiences.


• Identifying trends and presenting key findings to the business through detailed reporting and data analysis.


• Experience and ability collaborating cross-functionally with internal teams and stakeholders across different functions.

Qualifications

• A graduate of any Numerate or Administrative discipline


• Experience as a Customer Care specialist or similar role


• Proficiency in the use of the Microsoft office Suite.


• Good working knowledge of several customer interaction platforms (eGain, Hootsuite, Sprout social etc.)


• Excellent writing skills with competence in drafting responses, communiques, and feedback.


• Excellent conflict management skills.


• Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.


• Key analytical and problem-solving skills.


• Proficient computer skills with the ability to learn new software.