Job Description
Description
- The Branch Heads (B2C) will be responsible for driving and optimizing sales within the branch, consistently following up with team leads, team members, and customers to maintain relationships and generate sales to meet set target.
Duties & Responsibilities
- Manage day-to-day Consumer Credit team operations.
- Strategically devise means to help self and team leads generate and maintain quality sales contacts.
- Work with team leads to build and maintain team staff requirements.
- Work with team leads to build, develop, and grow team members in the branch for optimum performance.
- Constantly liaise, coach, mentor, and motivate team leads/members for optimal lead generation and conversion.
- Responsible for monitoring and ensuring team leads meet set targets.
- Report all sales activities to the National Channel Manager and work with him/her to optimize sales processes.
- Conduct deep-dive analysis on key growth indicators for products, people, and process optimization.
- Generate and contribute via market analysis and customer perception of new products.
- Establish and maintain a good customer base.
- Motivate, train, and maintain healthy and effective teams within the branch.
- Identify, develop, and implement process changes to improve customer satisfaction and sales efficiency.
- Perform any other tasks as assigned by the line manager or management.