• Application Deadline:
• Position: Front Office Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Position Summary

• Directly supervises all front office personnel and ensures proper completion of all front office duties.


• Directs and coordinates the activities of the front desk,reservations,guest services, and telephone areas.


• Front Office Manager also supervises all activities at the Gym and Information Technology (IT) unit.

Duties and Responsibilities

• Trains, cross–trains, and retrain all front office personnel.


• Schedules the front office staff.


• Supervises workload during shifts.


• Evaluates the job performance if each front office employee.


• Maintains working relationships and communicates with all departments.


• Maintains master key control.


• Verifies that accurate room status information is maintained and properly communicated.


• Resolves guest problems quickly, efficiently, and courteously.


• Updates group information.


• Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.


• Reviews and completes credit limit report.


• Works within the allocated budget for the front office.


• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.


• Checks cashiers in and out and verifies banks and deposits at the end of each shift.


• Enforces all cash handling, check-cashing, and credit policies.


• Conducts regularly scheduled meetings of front office personnel.


• Wears the proper uniform at all times.


• Requires all front office employees to wear proper uniforms at all times.


• Upholds the hotel's commitment to hospitality.


• Prepare performance reports related to the front office.


• Maximize room revenue and occupancy by reviewing status daily.


• Analyze rate variance, monitor credit reports and maintain close observation of daily house count.


• Monitor the selling status of the house daily.


• Monitor high-balance guests and take appropriate action.


• Ensure implementation of all hotel policies and house rules.


• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.


• Prepare revenue and occupancy forecasting.


• Ensure logging and delivery of all messages,packages, and mail in a timely and professional manner.


• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.


• Monitor all V.I.P.’s special guests and requests.


• Maintain required parts of all front office and stationery supplies.


• Review daily front office work and activity reports generated by Night Audit.


• Review the Front office log book and Guest feedback forms on a daily basis.


• Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules,forecasts, reports and tracking logs.


• Perform other duties as requested by management.

Prerequisites

Education:

• Minimum of Bachelor's Degree.


• Must be able to read, speak, write, and understand the primary language used in the workplace.

Experience:

• Minimum of five years of experience in a 5-Star hotel in the similar role


• Proficiency in OPERA PMS