• Application Deadline: Tue, 12 Sep 2023 00:00:00 GMT
• Position: Wi-Fi Project / Systems Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Purpose of the Job (Brief)

• Reporting to the Team Lead, Wi-Fi, the Wi-Fi Project/Systems Engineer is responsible for designing and deploying carrier grade and reliable Wi-Fi network infrastructure for enterprise customers in accordance with set SLAs. You are also responsible for overseeing the ‘support and maintenance’ of the installed Wi- Fi network infrastructure within ipNX (Core) as well as deployments for Enterprise Customers (Access).


• You will be responsible for planning, directing and coordinating all activities required to fulfil and maintain enterprise Wi-Fi Services to customers. These include: carrying out extensive surveys to first of all identify the optimal equipment and solutions for delivering the requested services, creating the design diagrams, initiating and completing the procurement process, carrying out the actual installations as projects as well as the maintenance of these installations.


• You are equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including during surveys, service delivery (installations) as well as during support calls/visits.


• In addition to the above, You are also required to provide routine in-house training where required.

Expected Key Results (Detailed KPIs)

Key Activities

Network Infrastructure:

• Carry out Wi-Fi surveys and provide accompanying reports with the most optimal and cost-effective solutions that meets the business objectives and set standards (SLAs)


• Deploy, Configure, Optimize and Monitor Wi-Fi infrastructure for enterprise customers as per agreed set standards and SLAs


• Recommend areas of improvements, product enhancements incl. new features and services that meets present and future needs of the customer


• Provide onsite and remote support for all enterprise Wi-Fi deployments where required. This includes event and managed wi-fi services.


• Ensure 99.9% network availability (incl. usability) for the Wi-Fi Platform and Core Systems

Customers:

• Ensure 99.9% service availability (incl. usability) for enterprise Wi-Fi Customer services

Internal:

• Provide regular updates including weekly reports as required


• Work with other teams/stakeholders to develop internal systems and processes that drive efficient fulfillment of set SLAs

Asset Management:

• Ensure that company assets are accounted for, maintained and inventoried accurately.

People Management:

• Lead, without Micromanaging a team of Interns and Riggers


• Build and maintain a healthy relationship with enterprise customers and stakeholders during surveys, installation and support visits

Training:

• Attend seminars and trainings (incl. Webinars) related to product and sector

Demonstrate (Key Competencies)

Educational Qualifications & Functional Skills:

• Education: B.Sc in Computer Science / Computer Engineering / IT related disciplines


• Technical: Understanding of Computer Networks and aspects of Project Management. Cisco Network Certification / PMP is a bonus


• Technical: Practical Experience with Network Connectivity Installations (Routers & Switches)


• Technical: Practical Knowledge of Wireless Technology and Installations (any of: RF, Radio, Microwave, GSM, LTE or Wi-Fi and Base Stations)


• Technology: Microsoft Office Suite competence [Bonus: Visio, MS Project]


• Language: Fluent English


• Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.