Job Description
Job Description
- We are looking to hire an experienced field service technician to look after the service and maintenance needs of our customers.
- As a field service technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.
- To ensure success as a field service technician, you should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule.
- Ultimately, a top-level field service technician efficiently manages all service callouts, providing high-quality service and repairs for any job size.
Field Service Technician Responsibilities:
- Responding to customer callouts and field dispatches.
- Meeting with the customer to determine the nature of the service or repair.
- Conducting routine equipment servicing out in the field.
- Inspecting and troubleshooting equipment failures.
- Repairing equipment and replacing faulty parts.
- Installing and testing new equipment.
- Providing preventive equipment maintenance.
- Providing technical training on new equipment installations.
- Maintaining equipment stock in the company vehicle.
- Completing job reports.
Field Service Technician Requirements:
- OND/HND or its equivalent in Engineering/ Related Technical field.
- Proven work experience as a field service technician. Knowledge of automated packaging machines, Industrial Coding/ marking systems or electronic gadgets will be an added advantage.
- Relevant technical certificate.
- Ability to travel and work according to a changing schedule.
- Excellent time management skills.
- Mechanical and electrical skills.
- Ability to problem-solve.
- Good communication and training skills.
- Physically fit and able to work with heavy equipment.