• Application Deadline: Tue, 25 Jul 2023 00:00:00 GMT
• Position: ATM Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

Provide support collaborate with relevant stakeholders to ensure 24/7 availability of ATMs for customer usage.

Functions & Responsibilities

• Engages in physical and remote resolution of ATM 1st level issues within region covered.


• Escalate 2nd level issues and follow up resolution.


• Engages IT regional support in resolving technical ATM related issues.


• Issue BWAC administrative commands to terminals under purview when required.


• Extract & collate reasons for ATM downtime by liaising with ATM monitoring staff.


• Engage ATM stakeholders responsible for downtime


• Prepare raw data to be used for ATM performance reports.


• Ensure journal and footages are archived in required standards


• Treating all investigative requests on terminals


• Managing the retrieval of footages & journals


• Enforce procedures that ensure journals & footages are properly handled during ATM decommissioning.


• Resolves issues with ATM download displays (states, FITs and screens)


• Responsible for promoting good practice in information security within the department and assist in collating information security incidents for respective business areas


• Comply with the bank’s information security policies and policy statements and actively support the associated controls.


• Review & obtain approval and process payments for ATM parts, Quarterly Preventive maintenance and SLA fees and other Vendor engaged activities - Staging, Civil works, vault repairs.


• Onboarding and profiling custodians on the ATM monitoring Symon App


• Daily monitoring and reporting of ATM Status.


• Maintain a register for ATMs fault escalation for prompt follow up and reporting.

Qualifications / Skills / Knowledge

• A good First Degree in Information / Technology related field.


• Relevant Master's Degree will be an advantage.


• Recognised professional certification such as ITIL, PMP, CBAP and CRISC will be an added advantage


• 1 - 2 years post qualification experience in Information Security, Payment Systems, Computer Systems.


• Knowledge of Payment systems.


• Knowledge of MS Office.


• Risk Management.


• Documentation.


• Information Security.


• Network Security / admin.