• Application Deadline:
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• We are seeking a highly motivated and technically skilled IT Support Officer to join our dynamic team.


• The IT Support Officer will play a critical role in supporting our People & Culture team in maintaining hardware systems and providing technical assistance to users.


• The ideal candidate is a proactive problem-solver with a strong technical aptitude and excellent communication skills

Responsibilities:

• Install, configure, and maintain hardware and software systems such as Google Chrome, Microsoft Teams, printers, and other network devices. 


• Troubleshoot hardware and software issues, identify root causes and implement effective solutions in a timely manner. 


• Provide technical support and guidance to employees regarding software applications, and general IT inquiries. 


• Assist the Information Security team with security software installation, user management, and data backup procedures. 


• Conduct regular laptop audits to ensure compliance with security protocols and industry standards. 


• Collaborate with cross-functional teams to implement IT projects, upgrades, and system enhancements. 


• Maintain accurate documentation of procedures, configurations, and troubleshooting steps. 


• Stay updated on emerging technologies, industry trends, and best practices in IT support. 


• Assist in asset management, including inventory tracking, procurement, and secure equipment disposal. 


• Take on other tasks as assigned by your line manager. 


• Apply and promote  SeamlessHR culture and core values at all times. 


• Undertake ad hoc duties as agreed. 

Requirements

• Bachelor's degree in Computer Science, or a related field from a reputable university. 


• Proven experience in IT support or related roles. 


• Strong knowledge of hardware, software, networking, and operating systems. 


• Proficient in troubleshooting technical issues and providing timely resolutions. 


• Familiarity with network administration and security principles. 


• Excellent communication and interpersonal skills. 


• Strong analytical and problem-solving abilities. 


• Ability to work independently and collaboratively in a fast-paced environment. 


• Highly organized with excellent attention to detail.

Seamstar Persona:

To successfully become a Seamstar, you will have to: 

• believe in our vision and mission; 


• be smart and result-oriented; 


• be honest; 


• be respectful; 


• be a good communicator; 


• be kind, yet firm when necessary; 


• be a good team player; and 


• know how to have fun and be willing to partake in team-bonding activities. 

Benefits

• Competitive salary. 


• On-site recreational/work-out facilities. 


• Tea/coffee whenever you work at the office. 


• Airtime allowance. 


• Career growth opportunity. 


• An opportunity to play an important role in building one of the top SaaS start-ups in Africa.