• Application Deadline: Tue, 1 Aug 2023 00:00:00 GMT
• Position: IT Specialist


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 2 years


• Location Lagos


• City Victoria Island


• Job Field ICT / Computer 
  

Job Objective(s)

• Respond to external and external support calls


• TranzWare Online (TWO) System Availability


• Increase transaction processing efficiency and avoid unplanned downtime


• Transaction Processing Monitoring and escalation of critical issues

Duties & Responsibilities

• Issue Resolution for internal and external customers


• Processing Centre (TWO ,TWO FEP and other Transware applications) Systems Availability


• Transaction Processing Efficiency


• System Operations Support


• Respond to external and internal support within agreed SLA terms

Key Performance Indicators

• Uninterrupted Processing Capacity - 99% System availability


• Ensure Accurate, consistent and reliable information from TWO database


• Global weekly transaction processing report


• ATM Acquiring Report


• Assigned Banks declines analysis weekly report


• Adhoc Reports and Analysis


• Monitoring of transactions across all channels via TWO


• Switch Settlement Report


• Customer satisfaction(Internal and external)


• TranzWare Messaging Gateway (TWMG) System Availability

Reporting Relationships:

• Functionally and administratively reports to: HOD, Clearing and Settlement Operations

Requirements

Education:

• OND in Computer Science, Accounting, statistic, Economics and Mathematics.


• Minimum of Upper Credit in Polythecnic

Experience:

• 0 – 2 years experience (OND Entry Level - Inexperienced)


• Any relevant experience would be an added advantage.

Key Competency Requirements:

Knowledge:

• Good knowledge of excel

Skills / Competencies:

• Strong interpersonal skills.


• Deductive reasoning abilities.


• Microsoft skills.