• Application Deadline: Sun, 30 Jul 2023 00:00:00 GMT
• Position: Call Center Agent (Portuguese)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Art / Crafts / Languages  , Customer Care 
  

RESPONSIBILITIES: 

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.


• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.


• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.


• Building lasting relationships with clients and other call center team members based on trust and reliability.


• Utilizing software, databases, scripts, and tools appropriately.


• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.


• Making sales or recommendations for products or services that may better suit client needs.


• Taking part in training and other learning opportunities to expand knowledge of company and position.


• Adhering to all company policies and procedures.

REQUIREMENTS:

• BSc and HND in PORTUGUESE LANGUAGE 


• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.


• Understanding of company products, services, and policies.


• Proficiency with computers, especially with CRM software, and strong typing skills.


• Ability to ask prying questions and diffuse tense situations.


• Strong time management and decision-making skills.


• Adaptability and accountability.


• Fluency in speaking PORTUGUESE is a MUST