• Application Deadline: Tue, 8 Aug 2023 00:00:00 GMT
• Position: Collection Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Not specified


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

We are seeking a dedicated collection agent to assist our business with the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.

Responsibilities:

• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.


• Developing debt collection strategies and plans.


• Adhering to the FDCPA throughout the debt collection process.


• Initiating legal and repossession proceedings if debt recovery fails.

Collection Agent Requirements:

• Debt collection certification or training preferred.


• In-depth knowledge of the FDCPA and professional codes of conduct.


• Proficiency in debt collection software, such as ACE and CollectMax.


• A minimum of 2 years experience in sales, customer service, or telemarketing.