• Application Deadline: Tue, 8 Aug 2023 00:00:00 GMT
• Position: Customer Service Associate


• Job Type Full Time


• Qualification Vocational


• Experience 0 - 3 years


• Location Not specified


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. 

Customer Service Associate Responsibilities:

• Attending training sessions to grow knowledge of products and to develop customer service skills.


• Resolving phone, walk-in, mail, fax, and email customer inquiries.


• Processing and logging incoming calls into the CRM system.


• Identifying customer needs.


• Forwarding and escalating inquiries to relevant individuals and departments.


• Contacting customers to give them accurate feedback on the progress of their inquiries.


• Providing outstanding customer service.


• Updating customer information as required.


• Maintaining confidentiality of information.


• Performing other duties as the need arises.

Customer Service Associate Requirements:

• BSc/HND 


• 1+ years of customer service experience, preferably in a related field.


• Successful completion of provided training.


• Proficient computer skills.


• Experience with CRM preferred.


• Proficient with MS Office suites.


• Excellent phone etiquette.