• Application Deadline: Sat, 30 Sep 2023 00:00:00 GMT
• Position: CRM/Help Desk Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

About the job

• Provide reliable interface between our client’s IT representative(s) and Qore’s business units.


• Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.


• Case management; case categorization, case assignment, and case closure.


• Follow standard help desk procedures to assist clients in resolving technical issues.


• Prepare activity and other related CRM reports.


• Engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.


• Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA.


• Conduct routine operational training for users of Qore’s Prime product.

Requirements and Skills

• BSc in Accounting, Finance, or a related discipline.


• Proven or similar work experience, preferably in a Fintech or in the Financial Services industry.


• Good planning, organizing and prioritization skills.


• Good communication and interpersonal relationship skills.