• Application Deadline: Mon, 24 Jul 2023 00:00:00 GMT
• Position: Field Support Technician


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Engineering / Technical 
  

Purpose of the Job (Brief)

• This role is responsible for carrying out planned and contingency operations and maintenance (O&M) services in accordance with approved procedures and safety standards.


• Operations and Maintenance Manager

Expected Key Results (Detailed KPIs)

Key Activities

Customer Problem Resolution

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.


• Identifies the resources needed to solve the issue and estimates the effort required.


• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.


• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.

Safety and Operations:

• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.

Business Continuity and Disaster Recovery:

• Implements disaster recovery plan as and when needed.

Facility and Infrastructural Maintenance:

• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.


• Maintains engineering equipment.


• Diagnoses network and device problems and implements technical or procedural solutions.


• Performs Quality Control on structured cabling and related projects on all sites and other ipNX Facility.


• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.


• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.


• Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Demonstrate (Key Competencies)

Educational Qualifications & Work Experience:

• A Bachelor's Degree in Engineering or Technical discipline.


• 3 years’ relevant experience in the IT/Telecommunications field.

Functional Skills:

• Engineering and Design


• Resources Management


• Analytical Skills


• Communication Skills


• Problem Solving Skills


• Stakeholder Management

Other Requirements:

• Customer Focus


• Tech savvy


• Action orientation


• Drive results


• Cultivate Innovation


• Ability to optimize work processes


• Resilience


• Self Development


• Nimble Learning


• (Additional requirements for AMs and above)


• Ensures Accountability


• Develops Talent


• Drives Engagement


• Drives Vision & Purpose


• Excellent Decision Quality.

Salary

N152,000 monthly