• Application Deadline: Sun, 28 Jul 2024 00:00:00 GMT
• Position: Hotel Receptionist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Adamawa


• Job Field Hospitality / Hotel / Restaurant 
  

Responsibilities:

• Greet guests warmly and provide a friendly first point of contact upon their arrival.


• Check guests in and out efficiently, ensuring accurate registration and payment processes.


• Answer phone calls, respond to inquiries, and provide information about hotel facilities, services, and local attractions.


• Handle guest requests, concerns, and complaints promptly and professionally, ensuring guest satisfaction.


• Manage reservations and room assignments, ensuring accurate and up-to-date information in the hotel system.


• Coordinate with housekeeping and maintenance to ensure room readiness and address any maintenance issues.


• Assist with administrative tasks, such as preparing reports, managing guest accounts, and handling cash transactions.


• Maintain a neat and organized front desk area, ensuring a professional and welcoming environment.


• Adhere to hotel policies and procedures, including safety and security protocols.

Requirements:

• Bachelor's degree or equivalent qualification in hospitality management or a related field.


• Previous experience in a customer service role, preferably in a hotel or hospitality setting.


• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.


• Strong organizational and multitasking abilities, with attention to detail.


• Proficient computer skills and familiarity with hotel management systems.


• Ability to remain calm and composed in fast-paced and demanding situations.


• Professional appearance and a positive attitude.


• Fluent in English and additional languages preferred.


• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary based on qualifications and experience.


• Comprehensive benefits package, including health insurance.


• Training and development opportunities for professional growth.


• Employee discounts on hotel services, dining, and accommodations.


• Supportive and inclusive work environment.