• Application Deadline: Thu, 31 Aug 2023 00:00:00 GMT
• Position: Agent Relations Officer


• Job Type Full Time


• Qualification OND


• Experience 1 - 5 years


• Location Abuja , Adamawa , Gombe , Kwara , Lagos , Ogun , Osun , Oyo


• Job Field Sales / Marketing / Retail / Business Development 
  

JOB DESCRIPTION

• Onboarding of new viable agents/merchants on RexAgent platform within the location of coverage


• Sales of all RexAgent products and services to customers and drive the usage on a daily basis to achieve set goal


• Provision of first level support to agents/merchants to ensure retention of agent transactions


• Ensure visitation of all agents at least once a month to monitor transaction, reconfirm presence in location and to discuss other RexAgent business needs


• Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents.


•  Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited.


• Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through.


• Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution.


•  Prompt replacement of terminals in cases of fault to retain agent relationship.


•  Drive the growth of the business to achieve the required revenue.


• Monitor, track and manage allocated expenditure. Ensure usage of what it is required.


• Ensure the submission of daily and weekly report to manage for review and collation for management decision.


• Any other assignment by the manager.

REQUIREMENT

• Minimum education level – OND in any accredited and reputable institution


•  A minimum of 1 years’ working experience in any sales and customer-facing role


• Relevant industry experience is an added advantage


• Effective communication skill (oral & written)


• Good customer relation skill.