• Application Deadline:
• Position: Service Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Engineering / Technical 
  

Role objectives

• Provide technical support, service, and expertise to Schenck Process customers in Nigeria and ECOWAS countries in building materials industry (with a focus on gypsum and cement production sites), chemical and performance materials (plastics) manufacturing plants and other industries of Schenck Process interest.


• Serve as the centre of competence, technical expertise, and customer experience in the best interests of Schenck Process for customers, prospects, and internal stakeholders.


• Seek and contribute to developing trust and loyalty with customers, sales development, order execution and leads generation.

Responsibilities

• Installations, commissioning, repairs, trainings, inspections, technical evaluations and other required for sales, service and maintenance of Schenck Process equipment and materials services at customer´s sites and remotely.


• Technical support of customer sales presentations and visits, site inspections and evaluations, inquiries evaluation.


• Execution and support of the acceptance tests.


• Execution and support of the assembly and maintenance of equipment and systems delivered by Schenck Process and its partners.


• Effective and compliant planning, management, timely approval requests submission and communication both internally and externally of all required travelling arrangements and plans.


• Proactive communication and coordination internally and with customers of all required services.


• Identification of new, repeat, upselling and cross-selling opportunities and part of sales team mindset.


• Technical promotion of aftermarket products and services


• Effective customer relationship management, communication of the collected customers feedbacks and especially when complaints or improvement requirements promptly and clearly to entire organisation and appropriate stakeholders


• Clear and timely service reports and daily work sheets filing


• Timely and full utilization of Schenck Process IT tools and utilities (MS Office, SharePoint, WorkDay, CRM, SAP, augmented reality tools, documents database, etc.).


• Uncompromising implementation of the European and Schenck Process technical, EHS and quality standards during all provided service (installation, commissioning, service, trainings, other services).

Requirements

• Engineer Degree or higher in Mechanical Engineering, Mechatronics with additional fluency with electronics and electrics. Software Engineering experience would be an advantage.


• Fluent English. French would be an advantage.


• Extensive hand-on experience with cement industry equipment. Experience with Schenck Process equipment and / or hands-on experience in other industries would be an advantage.


• Clear and practical knowledge of the entire Cement industry production process, maintenance and utilized equipment. Chemical, including plastics and other industries knowledge might be an advantage.


• Driving license and excellent driving safety skills.


• Fluency with MS Office, business and effectiveness-oriented IT technologies


• Willingness and fit to travel intensively within country and region and bi-annually abroad.


• Existing network of contacts (engineers, service, and maintenance management) in industry might be an advantage, subject of relevance.

Personality:

• Integerand compliant


• High level of commitment, flexibility, and ability to work in a team


• Quick learner and enthusiastic in professional (technical) area


• Capable to act independently, transparently and fully compliant


• Self-motivated


• Customer focused


• Natural networker and communicator, capable to maintain and develop good relationship, keeping commercially sensitive and confidential information intact


• Capable to work in cross-cultural international team


• Capable to effectively utilize global resources


• Excellent time management and self-organization.

Working Relationships and Reporting Lines:

• Locally administratively reporting to the MD of TechPlus


• Generally administratively reporting to Country Manager Remote Locations


• Functionally reporting to Country Manager France and Africa


• Working with customer service and aftermarket teams, industry teams, applications & proposals teams when applicable


• Close co-operation will be required with the Engineering and Commercial departments, with Customers, Suppliers.

Conditions

• European style office environment, up to 90% on-site with customers


• Competitive salary w. annual review


• Permanent and full-time employment in full compliance with labour code


• Medical insurance


• Corporate phone (Samsung) or plan


• Corporate notebook


• Company car / car allowance.