• Application Deadline: Mon, 2 Oct 2023 00:00:00 GMT
• Position: Personal Shopper


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Job Brief

• We are seeking a personal shopper to join our team. As a personal shopper, you will offer advice and guidance on products, process purchase orders, prepare deliveries, and assist with customer queries.


• You should demonstrate excellent communication skills and strive to exceed customer expectations.


• To be successful as a personal shopper, you should be resourceful, energetic, and pay attention to detail.


• Outstanding Personal Shoppers add value to the buying experience, and are able to resolve any issues to the customer's satisfaction.

Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.


• Supporting customers with placing orders and making payments via the phone, online, or in person.


• Responding promptly and effectively to customers' complaints and requests.


• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.


• Reporting customer issues, supply shortages, and inferior products to Management immediately.


• Engaging with customers and ensuring any special instructions are followed.


• Ensuring that orders are accurately selected, scanned, and packed.


• Assisting with order collection, packaging, loading, and payment, where required.


• Keeping track of product offerings and availability.


• Collaborating with store departments to ensure efficient service delivery.