• Application Deadline:
• Position: Food & Beverages Supervisor III


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Ikeja


• Job Field Hospitality / Hotel / Restaurant 
  

Duties and Responsibilities

Customer Relations:

• Ensures guest satisfaction in the area under his/her responsibility.


• Provides a friendly and personalized welcome for guests.


• Offers attentive service to guests, adapting to any constraints.


• Heeds any remarks made by guests and ensures follow-up.


• Ensures respect for brand commitments.


• Conveys the image of the hotel.

Professional Techniques / Production:

• Takes part in the coordination of service operations.


• Organizes and supervises the work of the commis chefs, apprentices, and interns.


• Carries out and supervises the following tasks:
  
  
  
  • Setting up the point of sale and preparation areas.
  
  
  • Cleaning and tidying the restaurant and preparation areas before and after closing.
  
  
  • Before every work shift, finds out about dish composition and any shortages.
  
  
  • Organizes work and adapts timing and relational behavior to suit fluctuations in numbers and types of clientele.
  
  
  • Ensures the equipment used remains in good condition.
  
  
  
  

Team Management:

• Manages his/her teams on a daily basis and generates a good working atmosphere.


• Helps train waiting staff, apprentices, and interns.


• Integrates newcomers into the restaurant teams.

Commercial / Sales:

• Offers suggestions, advice to guests, and sells the different services available.


• Increases revenue for the point of sale through additional sales techniques.


• Helps increase guest loyalty through the quality of service.

Management and Administration:

• Actively involved in meeting the department's targets:
  
  
  
  • By respecting the procedures and internal audits applicable in the hotel.
  
  
  • By increasing sales.
  
  
  
  


• Respects the invoicing and cash operations procedures.


• Helps manage crockery and appliances by avoiding breakages.


• May be asked to help with inventories, check deliveries, and store food items.

Hygiene / Personal Safety / Environment:

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations.


• Respects the instructions and safety guidelines for the equipment used.


• Applies the hotel's security regulations (in case of fire, etc.).


• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc.).

Skills / Qualifications Required

• HND / BSc in Hotel Management or in any related field


• Diploma or/and Certificate in Food and Beverage category in the related field


• 2-3 years working experience as a Restaurant Supervisor


• Proficiency in communication and math skills


• Ability to work in a team and supervise the subordinates


• Quick decision making skills


• Guest oriented, outgoing and service minded


• Proficiency in the use of micros and other application programs


• Honesty and loyalty


• Motivational and interpersonal skills