• Application Deadline: Mon, 30 May 2022 00:00:00 GMT
• Position: Customer Support Agent


• Job Type Full Time


• Qualification OND


• Experience 1 - 2 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Location: Ikeja, Lagos

Job Summary

• The Customer Support Agent is responsible for resolution of all enquiries, complaints and requests received via OPay customer support telephone lines, establishing and management of customer relationships.

Key Duties

• Answer all incoming calls from customers and provide resolution to complaints, enquiries and requests.


• Document and report all call information according to standard operating procedure.


• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.


• Follow up with customer calls where necessary.


• Report service failures and other product related issues observed while taking calls from customers to the call center management for further actions.

Requirements

• Minimum of ND in Mass Communication or related courses


• 1 - 2 years of experience as a call center or customer service agent.


• Strong written and verbal communication skills, with attention to detail


• Strong analytical, organizational, and multi-tasking skills.


• Energetic, highly self-motivated and able to work efficiently and productively.