• Application Deadline:
• Position: Customer Support Executive


• Job Type Full Time


• Qualification MBA/MSc/MA


• Experience 2 - 5 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Description

• Customer Service: Assisting customers with their queries, concerns, and requests, while maintaining a polite and professional demeanor.


• Inbound Calls: Receiving incoming calls from customers and potential clients, answering their questions, and providing accurate information.


• Outbound Calls: Making proactive calls to existing or potential customers to follow up, gather feedback, or conduct surveys.


• Problem Solving: Identifying and resolving customer issues or complaints effectively and efficiently.


• Product/Service Knowledge: Becoming familiar with the company's products or services to provide accurate information to customers


• Data Entry: Recording customer interactions, inquiries, and complaints in the company's database or CRM system.


• Sales and Up-Selling: Responsible for promoting and selling products or services to customers.


• Time Management: Managing call handling time efficiently to ensure a high volume of calls can be handled effectively


• Handling Escalations: Escalating complex or unresolved issues to supervisors or higher management when necessary.


• Multitasking: Managing multiple tasks simultaneously, such as listening to the customer, typing notes, and navigating through computer systems.


• Communication Skills: Using clear and effective communication to ensure customers understand the information provided


• Customer Feedback: Seeking and receiving feedback from customers to improve service quality.


• Training and Development: Participating in training sessions to stay updated on product knowledge, call handling techniques, and customer service best practices.

Requirements

• Candidates should possess a Master's Degree qualification with 2 - 5 years work experience.