• Application Deadline:
• Position: Head of Viamo Platform


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Product Management 
  

About the Role

• The Head of Viamo Platform (HVP) will be a senior member of the Viamo team and the driving force behind the Viamo Platform’s growth strategy in Nigeria.


• The primary purpose of the role is to substantially expand the reach of the platform and increase user engagement levels, to positively impact millions of lives.

Key Responsibilities

• Lead existing MNO relationship (Airtel)
  
  
  
  • Ensure sufficient technical capacity is in place and functioning
  
  
  • Renegotiate rates and contracts as necessary
  
  
  • Develop and ensure the execution of a marketing plan
  
  
  • Support opportunities for cross-promotion of other MNO services
  
  
  • Resolve commercial issues eg related to invoicing
  
  
  
  


• Build and manage a relationship with other Mobile Network Operators in Nigeria to make the Viamo Platform accessible to all subscribers nationwide


• Lead and guide the Nigeria Platform team (currently a single Viamo Platform Assistant) to ensure quality execution of responsibilities about platform structure, content management, impact reporting, platform testing, quality control, UX, and BTL activities.


• Uncover user preferences and needs:
  
  
  
  • Analyze user behavior on the platform to identify potential challenges and brainstorm innovative solutions
  
  
  • Conduct user/market research
  
  
  
  


• Establish partnerships that will multiply and diversify the platform’s value proposition
  
  
  
  • Dynamic content
  
  
  • Links to products and services
  
  
  
  


• Analyze the success of the platform, testing hypotheses and solutions through an iterative process and data-driven decision-making


• Support the Country Director to secure new business and create monetization opportunities for the platform.

Key Performance Indicators

• Monthly Active Users


• Monthly User Benefits

Team and Reporting Structure

• Line manager: Country Director, Nigeria


• Direct reports: Viamo Platform Manager & Assistant, Nigeria


• Close collaboration: Viamo’s Global Platform Team

Profile

• At least 5 years of experience in a Senior Product Owner/Manager role.


• Experience working with mobile Value-Added Services and success in scaling reach.


• A track record of growing the user base and engagement levels on a mobile product/service.


• Experience and familiarity with IVR products/services.


• Experience working in a cross-functional, multi-cultural team environment and working in an autonomous and entrepreneurial capacity to deliver results.


• Proven management experience.


• Experience in behavior change communications and/or social psychology is desirable.


• Multilingual abilities, especially in local languages, are an asset.