• Application Deadline:
• Position: Collections Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja , Lagos


• Job Field Customer Care 
  

Job Summary

• This sub-unit will be tasked with calling and emailing clients whose payments are due regardless of the bucket to which they fall.


• Ensure that all attempts to recover outstanding debt accounts are pursued with the highest levels of urgency. Inform debtors of their responsibilities in keeping their obligation current, the due date, days past due, and potential impacts of delaying payment.


• Tele-calling commences when the arrears tolerance period expires.

Duties & Responsibilities

• Monthly Customer follow up. Send reminders of settlement arrangement and pending payments before they are due


• Emailing, calling, and negotiating with the delinquent customers or our clients via outbound/inbound phone calls for payments of overdue debt.


• The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.


• Provide support to customers regarding repayment issues such as remittals, paying off, providing loan balance etc.


• Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency. And outstanding debts targets are met.


• Provide feedback to management concerning possible problems or areas for improvement. Make recommendations to implement improved processes. Reports should be 100% accurate and submitted as at when due.

Job Knowledge

• Negotiation and Persuasion skills.


• Attention to details.


• Excel Data entry and basic math skills