• Application Deadline: Fri, 4 Aug 2023 00:00:00 GMT
• Position: Order Fulfillment Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• As an Order Fulfillment Specialist, you will play a crucial role in ensuring the smooth and timely processing of customer orders.


• Your primary responsibility will be to manage incoming sales orders, from the point of receipt to successful delivery.


• You will collaborate closely with the sales team, warehouse personnel, and logistics partners to coordinate the fulfilment process.

Job Description

• Process incoming sales orders with precision and attention to detail, verifying accuracy and completeness.


• Monitor inventory levels and collaborate with the warehouse team to ensure product availability for order fulfilment.


• Coordinate with various departments to resolve any order-related issues, such as product availability, shipping delays, or customer inquiries.


• Liaise with shipping carriers and logistics partners to arrange timely and cost-effective deliveries.


• Update order status and tracking information in the system, keeping customers informed of their order's progress.


• Proactively identify opportunities to improve order fulfilment processes and customer satisfaction.


• Adhere to established company policies and procedures related to order processing and inventory management.


• Maintain organized and up-to-date records of all orders and related documentation.

Requirements

• Interested candidates should possess a Bachelor's Degree


• At least seven years of experience as an Order Fulfilment Specialist, or a similar position.


• Hands-on experience with sales software and MS Office (MS Excel in particular).


• Strong organizational skills with the ability to manage multiple orders simultaneously.


• Detail-oriented and committed to ensuring order accuracy.


• Excellent communication and interpersonal skills for effective coordination with internal teams and external partners.


• Familiarity with inventory management systems and order processing software.


• A problem-solving mindset to handle order-related challenges promptly and efficiently.


• Ability to thrive in a fast-paced and dynamic work environment.