We are currently seeking an enthusiastic and skilled Operations Manager to join our dedicated team. As the Operation Manager, you will play a pivotal role in ensuring the seamless coordination of educational programs and optimising operational efficiency within our tutorial and education-focused organisation.
Responsibilities
Teacher/Tutor Management: Oversee teaching staff recruitment, training, and performance evaluation. Ensure tutors are equipped with the necessary resources and support to deliver high-quality educational services.
Implement professional development programs to enhance teaching skills and methodologies.
Curriculum Development: Collaborate with the educational expert/ Head of tutor to design and develop comprehensive and engaging curricula that align with industry standards and cater to the needs of the students
Develop and execute marketing strategies to promote the tutorial business. Oversee marketing campaigns, social media presence, and other promotional activities to attract new students and retain existing ones
Lead the sales team in driving enrollment and achieving revenue targets. Monitor sales performance and implement training programs to enhance the team’s effectiveness
Ensure the quality and effectiveness of tutorial sessions by conducting evaluations, gathering student and parent feedback, and implementing improvements based on the feedback
Streamline operational processes and procedures to optimise resource allocation and enhance efficiency.
Establish and maintain a student support system to address concerns, provide academic assistance, and ensure a positive learning experience
Analyse educational and sales data to identify trends and make data-driven decisions to improve business performance.
Foster effective communication and collaboration between departments such as curriculum development, marketing, and sales, to ensure a cohesive approach to achieving business goals.
Ensure compliance with educational regulations, accreditation standards, and internal quality assurance processes, maintaining the organization’s reputation for excellence.
Develop and maintain positive relationships with educational partners, institutions, and community stakeholders to explore collaborative opportunities and enhance program offerings.
Requirements
Proven experience in education management or related operational roles with at least 4 years of relevant experience.
Bachelor’s degree in Education, Business Administration, or a related field, A master's degree will be an advantage
Strong leadership skills to guide and inspire teams and the ability to make sound decisions under pressure.
A deep understanding of educational methodologies, curriculum development, and learning outcomes.
Familiarity with marketing strategies and sales techniques to effectively promote and grow the business
Excellent verbal and written communication to interact with staff, students, parents, and other stakeholders.
Proficiency in Data analytics to drive informed decision-making
Strong organisational and time management skills to handle multiple responsibilities effectively
Identifying challenges and finding creative solutions to address them
Flexibility to adapt to the dynamic educational landscape and stay updated with industry trends.
A genuine passion for education and a commitment to providing exceptional learning experiences.
Key Relationships
Reports to the CEO
Works closely with HR on staff recruitment and culture alignment
Coordinates with COO on Operations matters
Directly manages the entire functional department within the organization.