• Application Deadline:
• Position: Technical Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

What We Need

• We are looking to hire a skilled technical support engineer to manage the efficiency of our technology and infrastructure to ensure that there is zero downtime and failures on our operating servers and networks.


• This role will be saddled with the responsibility of monitoring and addressing critical servers and technology infrastructure issues that support the clients of our merchant services.

What You Will Do

• Provide support for critical infrastructure and servers


• Monitor critical servers and infrastructure of the business to achieve zero downtime and low level of production issues.


• Provide analysis and real-time reporting on major technical incidents


• Support incident response on critical applications, infrastructure, and servers


• Serve as first-line technical support to the business core infrastructure and network servers


• Proactively identify opportunities to improve IT processes and systems to enhance overall efficiency.


• Collaborate with internal teams to escalate and resolve complex technical problems.


• Escalate and manage severity/priority incidents according to standards


• Promoting own skill development while also freely skill sharing between other teammates, including client support; contributing to team knowledge base and overall process improvement


• Working and liaising with internal stakeholders (development and engineering, client success, product, delivery)


• Provide an in-depth level of problem determination and recovery

Requirements

• First degree in Computer Science or any relevant field


• 3+ years of Cognate experience in the Financial Technology or IT Infrastructure sector


• Ability to troubleshoot complex network servers and support cloud infrastructures.


• Knowledge of relational/document-oriented databases incl. SQL


• Familiarity with Python/Java programming is a plus


• Excellent communication and problem-solving skills


• Customer-focused mentality with attention to detail and accuracy


• Discipline in properly following up on all customer requests


• A critical thinker and excellent interpersonal skills.


• BenefitsCompensation: Highly competitive

Other Interesting Benefits

• Medical cover


• Flexible work schedule


• Profit share


• Learning and development opportunity