• Application Deadline: Mon, 31 Jul 2023 00:00:00 GMT
• Position: Technical Support Staff


• Job Type Contract


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field ICT / Computer 
  

Job Summary

• We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position.


• Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Duties and Responsibilities

• Identifying hardware and software solutions.


• Troubleshooting technical issues.


• Diagnosing and repairing faults.


• Resolving network issues.


• Installing and configuring hardware and software.


• Speaking to customers to quickly get to the root of their problem.


• Providing timely and accurate customer feedback.


• Talking customers through a series of actions to resolve a problem.


• Following up with clients to ensure the problem is resolved.


• Replacing or repairing the necessary parts.


• Supporting the roll-out of new applications.


• Providing support in the form of procedural documentation.


• Managing multiple cases at one time.


• Testing and evaluating new technologies.


• Conducting electrical safety checks on equipment.

Education / Experience

• Bachelors Degree / Higher National Diploma in Computer Science or Information Technology.


• Prior experience in tech support, desktop support, or a similar role.


• Experience with remote desktop applications and help desk software.

Key Competency Requirements:

• Attention to detail and good problem-solving skills.


• Excellent interpersonal skills.


• Good written and verbal communication skills


• Customer relationship management


• Good team player


• Good knowledge of Microsoft Office packages (Excel, Power point, Word)