• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification OND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• As a Customer Service Representative (CSR), you will be at the forefront of providing exceptional service to our valued customers.


• Your role will be vital in ensuring customer satisfaction, addressing inquiries, and maintaining the brand's reputation for excellence in the fashion industry.

Responsibilities

• Respond promptly and courteously to customer inquiries through various channels, including phone, email, live chat, and social media.


• Provide accurate information about the product details, pricing, promotions, and delivery options.


• Assist customers with placing orders, processing payments, and ensuring smooth order fulfillment.


• Monitor order statuses and provide timely updates to customers on the progress of their shipments.


• Guide customers through the returns and exchange process, adhering to company policies and ensuring a seamless experience.


• Process returns, refunds, and exchanges efficiently while maintaining a positive customer interaction.


• Develop an in-depth understanding of the products, including fabrics, designs, and sizing information.


• Offer personalized styling advice and recommendations to customers based on their preferences and occasions.


• Address and resolve customer complaints, issues, and concerns with a customer-first approach.


• Escalate complex cases to appropriate teams and follow up to ensure satisfactory resolution.


• Document customer interactions, feedback, and inquiries for reference and analysis.


• Provide valuable insights to relevant departments, such as product development and marketing, to improve customer satisfaction and experience.


• Upselling and Cross-selling:


• Identify opportunities for upselling and cross-selling based on customer preferences and purchase history.


• Recommend additional products or accessories that complement customers' fashion choices.


• Uphold the brand values and image by maintaining a professional and friendly demeanor in all customer interactions.


• Continuously strive to enhance the customer experience and strengthen brand loyalty.

Requirements

• High School Diploma or equivalent; additional education or relevant certifications are a plus.


• Proven experience in customer service, preferably within the fashion industry.


• Excellent communication skills, both verbal and written, with a friendly and positive attitude.


• Strong problem-solving abilities and the capacity to handle challenging situations with composure.


• Unwavering focus on customer satisfaction and loyalty.