• Application Deadline: Fri, 11 Aug 2023 00:00:00 GMT
• Position: Projects & Operations Coordinator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• City Lekki


• Job Field ICT / Computer  , Project Management 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Key Responsibilities



Project Coordination Role:

• Ensuring Projects are being implemented as per the process, timelines & budget


• Ensuring timely assignment of duties & responsibilities to the Field Engineers (FE)


• Creating, Planning & Implementing Project Plans and other required documents.


• Coordinating with Upstream providers for Feasibilities, Solutions, Site Access, Provisioning, Release of IPs and Integration of the links


• Raising & Coordinating for release & approval of Purchase Orders & Material Requests


• Ensuring the links are delivered as per customers' Purchase Order & satisfaction.


• Ensuring the Sign off of Job Completion Certificate (JCC) from the Client within 24 Hours of link delivery


• Submission of Link Budget, Checklists & JCC to Upstream Provider


• Presentation of Project Status to Management

Operations Coordination Role: 

• Maintaining & Analyzing Network Uptime Reports


• Maintaining & Analyzing Client wise Network Reports


• Ensuring Network Database is updated on a regular basis


• Vendor Management & Payment Processing


• Inventory Budgeting, Management, Accounting & Verification

Key Relationships

• HOD/CIO/MD of TecPoint Global Solutions


• HOD Operations Department


• HOD Project Management Department


• HOD Business Development Department


• HOD Customer Care Department


• Customers of TecPoint Global Solutions


• Vendors & Partners of TecPoint Global Solutions

Requirements

• Minimum Graduate Degree in Science & Technology


• Minimum of 2 - 5 years of experience in a Telecommunication Company or Internet Service Provider and has expert knowledge of Internet Leased Line, Leased Circuits, MPLS, IPLCs, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.


• Relevant Certification in Project Management


•  Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint


•  Proficient in Network Management (like PRTG, Whatsup Gold) and CRM Tools

Required Skills

• Internet Bandwidth & Leased Circuits


• Smart Solutions & Internet of Things (IoT)


• Internet Broadband


• FTTX

Soft Skills & Characteristics:

• Passion to serve customers


• Strong Planning & Organizational skills


• Excellent Time Management & Stress Management skills


• Self-motivated and detail-oriented


• Quick to collaborate and coordinate with team members when necessary


• Prior experience working with financial accounts


• Strong math and critical reasoning skills


• Vendor Management


• Integrity & Honesty


• Team Player


• Interpersonal Skills


• Resourcefulness & Result Oriented approach


• Customer Oriented Approach


• Strong Oral & Written Communication

Key Measures

•   Revenue Growth vis a vis Project Implementation


•   Network Uptime


•   Fault Management


•  Total Number of Tickets & Tickets per Customer


•  First Call Resolution (FCR)


•  Profitability over Time


• Inventory Management

Monthly Remuneration

N125,000 – N175,000 (GROSS)