• Application Deadline:
• Position: Customer Support Executive


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience


• Location Not specified


• Job Field Customer Care 
  


• Salary Range ₦150,000 - ₦200,000
  

What You’ll Do

• Respond to customer queries escalated on all support channels.


• Identify customer needs and help customers use specific features.


• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).


• Update our internal databases with information about technical issues and useful discussions with customers.


• Follow up on internal teams to ensure that support issues escalated are resolved in a timely manner.


• Gather customer feedback and share with our Product, Growth and Operations teams.


• Assist in training other Customer Support Representatives.

Requirements

• A Bachelor's Degree from a related field with at least a Second Class Upper.


• At least one year experience as a Customer Support Representative or similar support role


• Experience using a CRM tool.

What it Takes to Succeed in the Role:

• You're a critical thinker and possess great problem-solving skills


• You’re great at communicating clearly


• You're very intuitive and good at trouble-shooting


• You're an excellent collaborator and team player


• You demonstrate good organizational and time-management skills


• You’re interested in using technology to solve problems


• You're happy to get your hands and feet dirty to get the work done!

Salary

N120,000 - N200,000 monthly

Benefits

• Competitive salary


• Fully remote


• Laptop


• Medical Insurance


• The opportunity to work at a YC backed Startup


• A team that's invested in your growth