• Application Deadline:
• Position: Sales Lead (Shop Manager)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Objectives / A Brief Overview of the Role

• The Shop Manager will monitor sales metrics and manage the entire sales administration process.


• They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.


• They should also be able to lead and motivate the sales team to achieve specific goals.

Job Duties / Responsibilities / Accountabilities 

• Manage the floor sales representatives and other members of the team 


• Set and track sales targets for your team 


• Suggest and implement improvements in the sales administration process 


• Report on sales metrics and suggest improvements 


• Prepare monthly, quarterly, and annual sales forecasts 


• Use customer feedback to generate ideas about new development or products 


• Research and discover methods to increase customer engagement and sales output. 


• Ensure sales, finance, and legal policies and procedures are met 


• Build an open-communication environment for your team 


• Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales 

Key Performance Indicators

• Near zero incidence of customer complaint/adverse.


• Near zero incidence of untimely response to an escalation


• Near zero incidence of untimely order delivery

Knowledge and Experience

Knowledge:

• Degree in Sales, Business Administration, or a certificate in a relevant field


• Proven work experience as an Inside sales manager


• Hands-on experience with CRM software and MS Excel


• In-depth understanding of the sales administration process


• Excellent interpersonal and team management skills


• Strong analytical and organizational skills


• Numerical abilities and problem-solving attitude

Essential:

• A Degree in Business or related fields


• Strong interpersonal and communication skills,


• Microsoft package proficiency.