Direct Sales Agent at Konga Online Shopping Limited

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
2 years ago

Additional Details

Job ID
54312
Job Views
104

Job Description



Job Objectives / A Brief Overview of the Role



  • DSA are responsible for communicating the benefits of the company's products to drive sales.


Working Relationship:



  • Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics,

  • Retail Operation Team.

  • External: Customers and OEM.


Job Duties / Responsibilities / Accountabilities



  • Selling products and services using solid arguments to prospective customers

  • Performing cost-benefit analyses of existing and potential customers

  • Maintaining positive business relationships to ensure future sales

  • Present, promote, and sell products/services using solid arguments to existing and prospective customers

  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

  • Establish, develop, and maintain positive business and customer relationships

  • Reach out to customer leads through cold calling

  • Expedite the resolution of customer problems and complaints to maximize satisfaction

  • Achieve agreed-upon sales targets and outcomes within the scheduled time.

  • Coordinate sales efforts with team members and other departments

  • Analyze the territory/market’s potential, track sales, and status reports

  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

  • Keep abreast of best practices and promotional trends.

  • Continuously improve through feedback.


Key Performance Indicators



  • Near zero incidence of customer complaint/negative.

  • Near zero incidence of untimely response to an escalation

  • Near zero incidence of untimely order delivery

  • Knowledge and Experience


Qualifications



  • Degree in Business or a related field

  • Strong interpersonal and communication skills,

  • Microsoft package proficiency.


Knowledge:



  • Proven work experience as a Sales Representative

  • Excellent knowledge of MS Office

  • Highly motivated and target driven with a proven track record in sales

  • Excellent selling, negotiation, and communication skills

  • Prioritizing, time management, and organizational skills

  • Ability to create and deliver presentations tailored to the audience’s needs

  • Relationship management skills and openness to feedback.


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