• Application Deadline: Wed, 9 Aug 2023 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Contract


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Administration / Secretarial 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Duties/Responsibilities

Customer Service Management:

• Communicate the Institute offerings to clients and answer inquiries about the Institute.


• Manage the front office and ensure conduciveness for receiving visitors.


• Provide the highest level of service by quickly and accurately identifying client needs and articulating the appropriate solution to their questions and / or issues.


• Pro-actively dealing with complaints, enquiries and concerns via phone, email, and live chat.


• Maintain a high level of personal integrity and comply with the Institutes Code of Conduct.


• Communicate with various departments and make use of all internal systems and resources available to obtain the necessary information to resolve inquiries for clients.

Communications Management:

• Management of the Live chat feature on the website.


• Answer incoming telephone calls, assist callers, take messages, make community referrals, and direct calls to staff members.


• Receive and transfer telephone calls to staff promptly and effectively.


• Ensure prompt registration, dispatch and distribution of incoming mail and correspondence to appropriate offices or staff members.


• Maintain logbooks in respect of correspondence in and out of the office.

Front Office/Facility Management:

• Grant access to the building by appropriate implementation of visitors’ policy.


• Maintain office security by following safety procedures and controlling access via the front desk.


• Update and maintain member/visitor information and program tracking.


• Prepare staff attendance record and report an analysis monthly.


• Administrative support in the management of facility vendors.

Educational Qualification and Experience

• Candidates should possess a Bachelor's Degree in Social Sciences, Humanities, or related discipline


• Minimum of 2 years post-graduation experience on a similar role in a reputable organization, verbal communication skills.