• Application Deadline: Tue, 8 Aug 2023 00:00:00 GMT
• Position: Specialist - Onboarding Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 7 years


• Location Lagos


• Job Field Data Science / Research 
  

Mission:

• Provide a value-driven and customer-centric approach that ensures customers, merchants, and agents derive maximum benefit from our products and services. 


• Guide and support customers throughout their onboarding journey, ensuring they are well-grounded, equipped to succeed while providing user-friendly support, and even celebrating milestones when a customer becomes Revenue Generating Subscriber (RGS).

Description:

• Onboard  Customers using functional strategy cascaded by the functional lead for continuous relationship.


• Assist in review of the onboarding strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem.


• Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.


• Assist in the preparation of proposal on change initiatives SLA, policies and procedures, when required.


• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead.


• Develop and execute onboarding campaigns across multiple channels, including search engine marketing (SEM), social media, email marketing, display advertising, and content marketing.


• Collaborate with internal and external stakeholders to create, engage and effective improve onboarding process such as pop messages, landing pages, and visual content of all onboarding journey.


• Continuously optimize campaigns based on data-driven insights, aiming to improve performance and drive better ROI. 


• Collaborate with cross-functional teams, including creative, content, and web development, to align MoMoPSB initiatives with overall strategies and goals. 


• Work closely with the GTM and Sales team to ensure consistent messaging across all digital channels.

Education:

• Degree in Analytics or business, or any related discipline or its equivalent


• Additional certifications in data Analytics are a plus.


• Relevant post graduate qualification is an advantage

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others


• Experience working in a medium organization


• Proficiency in the use of Microsoft office tools


• Journey mapping; prototyping and framing


• Experience in data analysis, problem solving and reporting/presentation


• Experience working in a medium organization


• Strong analytical skills


• Experience in Enterprise Data Management


• Strong Microsoft Excel and PowerPoint skills


• Business Planning and Analysis, preferably within the telecommunications sector


• Experience in Customer Care and Management