• Application Deadline: Wed, 9 Aug 2023 00:00:00 GMT
• Position: Sales & Customer Success Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities

• Identify and pursue new business opportunities to meet and exceed sales targets.


• Conduct market research to understand customer needs, preferences, and industry trends.


• Build and maintain a robust sales pipeline through prospecting, lead generation, and networking.


• Present and demonstrate our products/services to potential customers, addressing their queries and showcasing the value proposition.


• Develop tailored sales strategies and proposals to convert leads into loyal customers.


• Negotiate and close sales deals, ensuring they align with company objectives and profitability.


• Collaborate with the marketing team to develop and execute effective sales campaigns and promotional activities.


• Cultivate strong, long-lasting customer relationships, understanding their goals and needs to provide exceptional customer success and support.


• Proactively engage with existing clients to identify opportunities for upselling and cross-selling.


• Monitor customer usage and behavior to identify potential churn risks and take preventive actions.


• Handle customer inquiries, complaints, and feedback, resolving issues promptly and ensuring a positive customer experience.


• Provide regular updates and reports on sales performance, customer satisfaction, and market trends to the management team.


• Stay updated with industry developments, competitors' activities, and emerging trends to maintain a competitive edge.


• Collaborate with the product development team to relay customer feedback and contribute to product/service enhancements.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, or a related field.


• At least 3 years work experience.


• Proven experience in sales and customer success roles, preferably in a B2B environment.


• Demonstrated track record of achieving and surpassing sales targets.


• Strong negotiation and closing skills, with a focus on consultative selling.


• Excellent communication and interpersonal abilities to build rapport with customers and internal teams.


• Customer-centric mindset with a passion for delivering outstanding service and support.


• Analytical and data-driven approach to make informed business decisions.


• Proficiency in CRM software and sales tools.


• Ability to thrive in a fast-paced and dynamic environment.


• Self-motivated, proactive, and adaptable to changing circumstances.

Salary

N200,000 / month.