• Application Deadline: Tue, 8 Aug 2023 00:00:00 GMT
• Position: Sales/Customer Care Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field Customer Care 
  

REMUNERATION: 90K-100K NET

RESPONSIBILITIES

• Upselling and cross-selling the company’s products to new and existing customers.


• Contacting potential and existing customers on the phone, by email, and in person.


• Handling customer questions, inquiries, and complaints.


• Managing the sales process through specific software programs.


• Meeting sales targets Sending daily and Monthly reports from sales.


• Resolving customer complaints brought to your attention.


• Conducting quality assurance surveys with customers and providing feedback to the management.


• Possessing excellent product knowledge to enhance customer support.

REQUIREMENTS

• A bachelor’s degree in art, marketing, finance, or a related field.


• A minimum of 2 years of sales and customer service experience.


• Ability to work with minimal or no supervision.


• Excellent interpersonal, verbal, and written communication skills.


• Excellent customer service and sales skills.


• Excellent phone and presentation skills.


• Proficiency in Microsoft Office, CRM, and sales software programs.


• Good negotiation and problem-solving skills.