• Application Deadline: Thu, 31 Aug 2023 00:00:00 GMT
• Position: Tele-Collection Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities

• Manages recovery of overdue loan


• Contacting customers daily/weekly and informing them of their overdue loans


• Following up with customers daily/weekly on previous payment redemption date


• Advising customers on the best payment options and negotiating suitable payment plans.


• Thoroughly understands assigned portfolio and product


• Responding to customer queries and escalating accordingly


• Maintaining accurate, up-to-date customer account information


• Reporting accurate customers feedback daily/weekly

Preferred Requirements

• Minimum Qualification: B.Sc / HND


• Post-NYSC experience


• Candidate must be within the age bracket 21 - 33 years


• Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage


• Strong Written, Communication and Negotiation Skills.


• Strong command of English Language and at least, one other local or international language.


• Performance driven, Agile, Teachable and willing to learn.


• Ability to collaborate with a team in a fast-paced environment.


• Attention to details and strong Listening skills.


• Persuasive, sales/marketing and analytical skills will bean added advantage.


• Proximity to Maryland (candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs).