• Application Deadline: Thu, 31 Aug 2023 00:00:00 GMT
• Position: Customer Support Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Oyo


• City Ibadan


• Job Field Customer Care 
  

What you will do

As a CS on the team, you will work on 

•  Delivering Service and Support to Customers via Email, Phone and chat. 


•  Interacting  with customers to provide and process information in response to inquiries, concerns, and requests about products and services; 


• Gathering customer’s information and determining the issue by evaluating and analyzing the symptoms


• Research required information using available resources


• creating and updating customer support documentation


• Identifying and escalating priority issues per Client specifications; redirect problems to appropriate resource


•  Offering alternative solutions where appropriate with the objective of retaining customers’ and clients’ business


• Follow up and make scheduled callbacks to customers where necessary;


• Stay current with system information, changes and updates

Our Requirements

• Previous experience in customer service, client relations


•  ability to communicate and collaborate well with people.


• Ability to self-motivate with key attention to detail.


• Have good administrative and organizational skills.


• Excellent written and verbal communication in English.


• Be patient, empathetic, and able to listen to customers to provide excellent service and support.