• Application Deadline:
• Position: Collections Officer


• Job Type Full Time


• Qualification OND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Department: Business Intelligence

Role

• We are looking for a competent Collection officer to contact customers and collect outstanding payments.


• You will have to strike a balance between maintaining trustful relationships and ensuring timely payments.


• Our collections officer should exhibit professionalism and trustworthiness.


• You should have excellent communication and negotiation skills, as well as the ability to work independently.


• You will have to be polite and sensitive towards people while also remaining committed to your purpose.


• Persistence and a sense of urgency are extremely useful to succeed in this task. 

Responsibilities

• Monitor accounts to identify outstanding debts


• Investigate historical data for each debt or bill


• Find and contact clients to ask about their overdue payments


• Take actions to encourage timely debt payments


• Process payments and refunds


• Resolve billing and customer credit issues


• Update account status records and collection efforts


• Report on collection activity and accounts receivable status


• Planning course of action to recover outstanding payments.


• Negotiate payoff deadlines or payment plans.


• Follow-up with ALL promises to pay in a timely fashion.


• Keep tabs and reminders on payment.


• Create trust relationships with debtors when possible to avoid future issues.


• Alert superiors of debtors unwilling or unable to pay when necessary


• Comply with requirements when legal action is unavoidable.

Requirements

• Minimum of OND is preferred.


• 2- 3 years experience as a Recovery collector 


• Experience in working with targets and tight deadlines.


• First-hand resolution on calls


• Comfortable working with targets


• Patience and ability to manage stress


• Working knowledge of MS Office and databases.


• Excellent communication and people skills.


• Apt in negotiating and persuading. 

Benefits

• A great and upbeat work environment populated by a multinational team.


• Potential to work in different geographies.


• Health Insurance.


• Life Insurance


• Career development & Growth.


• We are advocates of work-life balance and offer a remote working option.