• Application Deadline: Sat, 30 Sep 2023 00:00:00 GMT
• Position: Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Job Description

• Receiving and placing customer service telephone calls


• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism


• Resolving customer complaints, managing database records, drafting status reports on customer service issues


• Data entry and research as required to troubleshoot customer problems


• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures and guidelines

Requirements and Skills

• Proven customer support experience or experience as a Client Service Representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively.