• Application Deadline:
• Position: Front Desk Officer / CS Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job Requirement

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)


• Greet and welcome guests


• Answer questions and address complaints


• Answer all incoming calls and redirect them or keep messages


• Receive letters, packages etc. and distribute them


• Prepare outgoing mail by drafting correspondence, securing parcels etc.


• Check, sort and forward emails


• Monitor office supplies and place orders when necessary


• Keep updated records and files


• Monitor office expenses and costs


• Take up other duties as assigned (travel arrangements, schedules etc.) 


• Generate sales leads


• Build sustainable relationships and trust with prospects through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Closely work with client service team to meet sales targets and call handling quotas


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage clients


• Liaison with stakeholders: client services team, clients, IT, head of departments and CEO etc.


• Auxiliary function (applicable to all staff)