• Application Deadline:
• Position: Branch Digital Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Benue , Imo


• Job Field ICT / Computer 
  

About the job

• Are you passionate about revolutionizing customer experiences through digital channels?


• Are you a master at seamlessly integrating technology and human interaction?


• We're excited to invite a dedicated Branch Digital Officer (BDO) to lead our mission of embracing digital innovation and enhancing customer engagement.

Responsibilities

• Digital Onboarding: Empower New-To-Bank (NTB) and Existing-To-Bank (ETB) customers with smooth digital onboarding experiences.


• Guide customers through the process of setting up and accessing digital banking platforms, ensuring they feel confident and informed.


• Digital Self-Service Advocacy: Educate customers about our self-service platforms and demonstrate the value of using digital channels for their banking needs.


• Drive adoption of mobile apps, online banking, and ATMs to empower customers to take control of their transactions.


• Efficient Service Direction: Seamlessly guide customers to the appropriate service points within the branch, streamlining their journey and minimizing wait times.

Qualifications

• Proven experience in customer-centric roles, preferably in banking, retail, or related field.


• Strong familiarity with digital banking platforms and self-service technologies.


• Tech-savvy mindset with the ability to adapt and learn about new technologies quickly.


• Outstanding communication skills to clearly guide customers through digital processes.


• Not more than 29years