• Application Deadline: Tue, 31 Oct 2023 00:00:00 GMT
• Position: Customer Service Officer - Order Fulfillment


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• City Ojota


• Job Field Customer Care 
  

Job Description

• Respond to customer's calls and messages relating to order processing


• Process and fulfil orders from all channels.


• Generation of Quotations and Proforma invoices for clients and sales reps upon request.


• Order confirmation and cancellation.


• Respond to product enquiry request from all channels.


• Tracking of orders from internal operations processes to delivery in conjunction with operations.


• Onboarding and verification of new clients


• Complaint resolution.

Requirements

• Ideal candidates are Pharmacy technicians, Graduates of Pharmacology, and other related fields.


• One (1) to two (2) years work experience in a Community Pharmacy


• Detailed product knowledge to enable cross-selling across product categories.


• Must have flair for the health industry.


• Other relevant experience in the pharmaceutical sector is an added advantage.