• Application Deadline:
• Position: Chargebacks & Disputes Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Finance / Accounting / Audit 
  

The Role: 

We’re looking for a Disputes Associate (Chargeback & Refund) to join our Regional Operations team. The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.

The right candidate for this role should have a solid understanding of card network rules, dispute & fraud monitoring programs, fines assessment, and dispute remediation strategies and best practices.

Responsibilities include but are not limited to:

• Processing and disputing chargebacks and refund inquiries to recover funds - including investigations of chargebacks and communications with external partners


• Analysing information, thinking through difficult problems, and making critical decisions based on limited information


• Tracking and providing statistics on chargebacks and refunds for the Finance Team


• Tracking and maintaining fraud incident reports and other related analyses


• Making certain that all chargeback activities are handled in accordance with regulatory requirements


• Reporting on Fraudulent vs Service related chargebacks, refunds, actions taken, and results obtained


• Communicating with our Payment Processors/Partners on our external partner’s queries


• Compiling the figures from various databases to build the team's monthly chargeback report.


• Validating chargeback reports by utilising internal and external systems


• Providing relevant internal teams/stakeholders with transactions that have come back as chargeback or refund


• Participate in monthly, quarterly, and annual business reviews for the Compliance team.


• Any other duties assigned

Required competency and skillset to be a waver

• Bachelor’s degree with 3 years experience in dispute/chargeback mitigation within the payments, fintech, or financial service spaces.  


• High attention to detail, well organised and excellent analytical skills.


• Strong excel skills, ability to handle large amounts of data and to compile detailed reports.


• Ability to adapt to change quickly and multi-task.


• Client engagement experience


• Ability to work as part of a team and manage projects

You’ll love this job if you

• Have an intellectual curiosity about payments and technology


• Have high aptitude to quickly understand customer use cases and requirements


• Have the ability to drive cross-functional teams from ideation to solution


• Have the ability to manage proactive and reactive tasks effectively


• Are self-driven, self-starter, extremely passionate, goal-getter


• Are passionate about process improvements


• Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers


• Embrace the challenge of managing multiple activities simultaneously


• Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth