• Application Deadline:
• Position: Call Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Responsibilities

• Managing large amounts of inbound and outbound calls promptly.


• Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.


• Build sustainable relationships and engage customers by taking the extra mile.


• Keep records of all conversations in our call center database in a comprehensible way.

Requirements

• Candidates should possess a Bachelor's Degree / HND


• A minimum of 2 years experience in a call center or customer service environment


• Applicants must have a good understanding of English languages.


• Must be able to read, speak and write English Language fluently.


• Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.


• Proficient in the usage of Microsoft packages.


• Knowledge of customer service telephony and technology.


• Good data entry and typing skills.


• Excellent communication and problem–solving skills.


• Ability to understand individual differences.


• Proficiency in driving Sales will be an added advantage.