Job Description
Job Description
- The retail sales executive will be the first line of contact for walk-in customers to the store, making them feel welcome and assisting them in finding the products that most satisfy their needs.
Duties / Responsibilities
- Welcome and serve customers providing an excellent in-store experience at all times
- Guide customers by ushering them to appropriate sections in the store based on their needs and interests
- Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and KPIs
- Professionally handle phone calls and any customer service issues
- Handle each transaction professionally and in a friendly manner
- Assist customers in a timely, efficient and courteous manner
- Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures
- Return all merchandise to the right location after sales
Skills / Requirements
- B.Sc / HND Business Administration, Economics, Marketing or a related field
- Not less than 2 years’ relevant experience in a retail/commercial environment.
- Experience in fashion, selling across on-floor and digital channels is a key requirement.
- Working knowledge of the fashion industry
- Outstanding written and oral communication skills.